FAQ

No, INTEX pool covers are a feature that prevents dirt and leaves from falling into the pool, but they do NOT have any specific safety or protective function.

Depends on the kit purchased. Before purchasing, read the information on the packaging or pay attention to the parameters given by the seller.

No, there is no need to replace anything regularly with the saltwater system. However, it is important to keep the electrode clean, the cleaning procedure can be found in the user manual. The life of the electrode depends on the quality of the water, the frequency of use of the pool and how often and for how long the saltwater system is turned on. The saltwater system is equipped with a self-cleaning function that extends the life of the electrode. Make sure that the self-cleaning program is turned on. The QS 200 model has the self-cleaning program turned on automatically. For other models, you need to select a mode. The self-cleaning program can be turned on continuously. For hot tubs, you only need to check occasionally whether the electrode is clean. The check should be optimally carried out when the hot tub is empty, for example when changing the water or before storage.

Cover sheets exist for rectangular pools 305 x 183 cm and for pools 366 x 193 cm. There is no cover for the 366 cm octagonal pool.

Yes, spare parts are available for filter pumps and can be purchased from us, the exception being the internal components of the motor. For faster turnaround, we recommend preparing the 5-digit part number found in your user manual.

Yes, there are spare parts available for saltwater systems that you can purchase from us, the exception being internal engine components. For a faster turnaround, we recommend that you prepare the 5-digit part number that you will find in your manual.

Yes, spare parts are available for the hot tubs, a list of these parts can be found in the user manual. Each part has a 5-digit code. If you wish to purchase a part, please complete our enquiry form and quote this 5 digit number. If you need internal spare parts for the motor part of the hot tub that are not listed in the user manual, fill in our enquiry form.

The filter cartridge housing should be mounted to the bottom inlet that pumps the water from the tub to the motor base that houses the filter pump. This rule applies to all INTEX Spa hot tub models.

PureSpa hot tubs are designed as complete systems with integrated cartridge filtration. They do not have any connectors for connecting external sand filtration, so interconnection is not possible.

Yes, there are different combinations and you can configure the set to your personal taste. However, it depends on the retailers which combinations they have on offer.

Unfortunately, our inflatable children's pools do not have a return inlet in the wall where the filter pump can be connected.

If you want to filter the entire volume of pool water, disconnect the skimmer. The skimmer only removes dirt from the surface of the water. If you want to filter the entire volume of pool water, the filter pump needs to draw more water from below.

Yes, to maintain the temperature of the water inside the spa hot tub. Make sure the hot tub is always covered when not in use and that the water has the correct chemical balance (see user manual or contact a hot tub/pool specialist).

If you have a saltwater system model that can be controlled remotely via an app, you can program a different saltwater system operation for each day. Saltwater system models without a wifi app cannot be programmed this way. You can only select the length of the operation time and the saltwater system will turn itself back on at the same time every day. The filtration also needs to be adjusted to this, without filtration the saltwater system will not work. Technically, it is possible to use a timer. However, INTEX does not offer any timers and cannot be held responsible for the suitability of timers from other manufacturers.

Hot tub patches are included in the original PureSpa hot tub package or can be purchased as a spare part. Beige and white variant: part number 11847 - Dark blue and white variant: part number 11847B. White and black variant: part number 11848D. Greywood hot tub variant: part number 12937. Package contains 2 pieces of 15 × 7.5 cm. The patch pack does not contain adhesive.