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Sand filter pump, saltwater system - power shut-off, timers

After a power failure, most INTEX sand filters and solinators restart the last program set. Older filtration models from 2019-2020 will not save the program. The use of a timer is technically possible, but INTEX does not offer it.

If the saltwater system runs longer than normal, will it produce more chlorine?

Yes, as long as the saltwater system is running, it will still produce chlorine. Therefore, the longer it runs, the more chlorine it will produce.

Is chlorine produced by a saltwater system more environmentally friendly than traditional or granular chlorine?

A saltwater system produces chlorine by electrolysis of salt. The natural chlorine produced in this way is more environmentally friendly than conventional, chemically produced chlorine. Natural chlorine is gentler on human skin, eyes and hair. This gentle disinfection technology can therefore be recommended especially for people with sensitive skin and children.

Where can I claim an Intex product?

Claim any Intex product that is under warranty (2 years) from your dealer, i.e. where you purchased the product. This applies to both online purchases and purchases from brick-and-mortar stores.

Can I program the INTEX saltwater system like other electronic devices to switch on at a different time each day or for a different length of time?

If you have a saltwater system model that can be controlled remotely via an app, you can program a different saltwater system operation for each day. Saltwater system models without a wifi app cannot be programmed this way. You can only select the length of the operation time and the saltwater system will turn itself back on at the same time every day. The filtration also needs to be adjusted to this, without filtration the saltwater system will not work. Technically, it is possible to use a timer. However, INTEX does not offer any timers and cannot be held responsible for the suitability of timers from other manufacturers.

Do you recommend the use of chemical products in pool water? If so, which ones?

Always test the water with test strips and use the readings to see if the water needs to be chemically treated and what parameters to look for. We recommend using an INTEX saltwater system, which means you won't need to buy chemically produced chlorine, but will enjoy the gentle natural chlorine produced by salt electrolysis. For further questions about pool chemicals, contact your local pool chemical dealer and let them know how many litres of water your pool can hold. They will recommend the most appropriate type of products and dosage. Always test the water with test strips and based on the measured values you will see whether the water needs to be chemically treated and what parameters you need to focus on. We recommend using an INTEX salwater system, thanks to which you will not need to buy chemically produced chlorine, but will enjoy gentle natural chlorine produced by salt electrolysis. For further questions about pool chemicals, contact your local pool chemical dealers. They will recommend the most suitable type of products and dosage.

How can I increase the chlorine production of the saltwater system?

Chlorine production can be increased: - By increasing the hours of operation per day, or by using the BOOST function that some models have. - Increase the salt level to a suitable level. Check the salt level using test strips. - Cover the pool when not in use and/or when the salinator is running. - Remove the electrode for inspection and clean it if necessary and remove any scale in vinegar. Refer to the saltwater system user manual.