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Do you recommend the use of chemical products in pool water? If so, which ones?
Always test the water with test strips and use the readings to see if the water needs to be chemically treated and what parameters to look for. We recommend using an INTEX saltwater system, which means you won't need to buy chemically produced chlorine, but will enjoy the gentle natural chlorine produced by salt electrolysis. For further questions about pool chemicals, contact your local pool chemical dealer and let them know how many litres of water your pool can hold. They will recommend the most appropriate type of products and dosage. Always test the water with test strips and based on the measured values ​​you will see whether the water needs to be chemically treated and what parameters you need to focus on. We recommend using an INTEX salwater system, thanks to which you will not need to buy chemically produced chlorine, but will enjoy gentle natural chlorine produced by salt electrolysis. For further questions about pool chemicals, contact your local pool chemical dealers. They will recommend the most suitable type of products and dosage.

How long should I leave the filtration running?
There is no clear answer to this question. It always depends on the size of the pool, the strength of the pump, the number of people bathing in the pool, the outside temperature, the amount of rainfall, etc. The saltwater system produces chlorine, but the other water parameters (pH, hardness - calcium and other minerals, alkalinity) are not affected by the saltwater system. We always recommend that you measure the water values with test strips the first time you fill the pool and before starting any equipment, so that you know what parameters you are working from. Test the water more frequently at first and adjust the filtration time or saltwater system time. If necessary, treat the water with pool chemicals.

How often and for how long should I leave the pool saltwater system running?
There is no clear answer to this question. It always depends on the size of the pool, the strength of the pump, the number of people bathing in the pool, the outside temperature, the amount of rainfall, etc. The saltwater system produces chlorine, but the other water parameters (pH, hardness - calcium and other minerals, alkalinity) are not affected by the saltwater system. We always recommend that you measure the water values with test strips the first time you fill the pool and before starting any equipment, so that you know what parameters you are working from. Test the water more frequently at first and adjust the filtration time or saltwater system time. If necessary, treat the water with pool chemicals.

How should I proceed with a claim?
Always claim a faulty product only from the retailer where you purchased the product. Each retailer has its own internal rules for handling claims. Therefore, all questions regarding the handling and procedure of a claim should be directed to the retailer.

Will another manufacturer's filter pump connect to my Intex pool?
This question cannot be answered unequivocally. It depends on the parameters of your Intex pool and the filter pump from another manufacturer. Intex uses a standard 32 or 38 mm diameter connection that is primarily designed for compatible Intex products. We do not offer adapters or reducers for other sizes. We recommend that you check all specifications before purchase to ensure that the connection is possible.

Will my Intex filter pump connect to another manufacturer's above ground pool?
This question cannot be answered unequivocally. It depends on the specific parameters of the pool and the filter pump. Intex uses a standard connection with a diameter of 32 or 38 mm, which is designed primarily for Intex products. We do not offer adapters and reducers for other dimensions. We recommend checking all technical specifications before purchase to ensure that the connection is possible.

Checking the jets
Blocked air valves or nozzles can cause the whirlpool's massage function to fail. By cycling on and simple valve or water routing steps, any debris can be removed and proper nozzle function can be restored.

How to drain a swimming pool? How to drain the last 10 cm of pool water? The siphon principle.
For instructions on draining the pool water and information on winterizing the pool, see the article below (Winterizing the Pool).If you have trouble draining the last 10 cm of pool water, here are some suggested solutions:1. If the water level drops below 10 cm for Metal/Prism/Ultra pools, you can remove one vertical leg and all horizontal beams and place them on the ground. The water will then start to drain.2. You can use a pool drain pump (catalog number 28606) or the siphon principle to drain rectangular pools. How to drain a swimming pool using the siphon principle Option A Connect a garden hose to the water supply. Place the free end of the hose in the swimming pool. Run water from the water supply into the hose. When the water starts to flow into the swimming pool, leave the end in the pool submerged in the pool water and turn off the water supply. Then unscrew the end from the water supply. This end will start to flow water in the opposite direction, i.e. out of the swimming pool.  Option B Immerse the garden hose completely in the swimming pool so that air can escape from both ends and the hose fills with water. Then fold the hose approximately 30 cm from the end at one end so that water does not flow out of this end. Remove the folded end of the hose and straighten the hose where you want the pool water to flow out.  

What does the GS marking on sand filters mean?
The GS version differs from the standard version in that it does not have a transformer either on the supply cable or inside the motor. The main difference lies in the earthing - the GS version has double earthing, whereas the standard version has only one. In the standard version, the earthing is located inside the motor, while the GS version has an additional earthing on the supply cable, specifically in the current protector.