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Where can I find the model number?

Looking for the model number of your Intex product? In this article, you will learn exactly where to find the model number for specific products.

Where to find the product code?

Are you looking for the catalog number of an Intex product? In this article, you’ll learn where to find it for specific products.

Sand in the water

Sand in the water after a cartridge change usually indicates insufficient backwash. It is important to set the valve correctly and include a "RINSE" step to help settle sand in the filtration vessel and prevent it from escaping into the pool.

Where to find the spare part number

On this page, you will find a sample product diagram that is always included in the user manual. It is used to easily identify the required spare part number. The diagram helps users accurately determine the specific replacement part so they can order the correct one.

High/low pressure in Sand filter Pumps

Pressure problems in the sand filtration can be caused by improper installation, the presence of air bubbles, or contaminated filter media. Low pressure is often related to inadequate system venting, while high pressure indicates the need for backwashing. Proper positioning of the pump below the water level is also important.

Saltwater systems – error 90

An error 90 on a solarator indicates poor or no water flow. If the solinator is properly wired and filtration is running correctly, then the venting, filter media, water level, compatibility of all equipment, electrode and flow sensor should be checked.

Saltwater System Without Filtration

The solinator cannot operate without the filtration on because it does not have its own pump to pump the water. If it is connected to the filtration with the solinator, it automatically switches on with it. Without filtration it will remain idle and display a water flow error.

Salt for saltwater systems, swimming pools, and whirlpools

Salt can be used to disinfect the pool water by electrolysis in the salinator, during which chlorine is produced. There are different salts with different admixtures, but we recommend buying only pool salt certified for use with solinators to avoid unnecessary problems.

Saltwater system BOOST (= INCREASED PERFORMANCE)

The BOOST function on the solinator allows a one-time increase in chlorine production beyond the standard time limit of 12 hours. It is used for intensive cleaning of the pool water. The settings are available in the user manual.